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Title
Text copied to clipboard!ServiceNow Administrator
Description
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We are looking for a ServiceNow Administrator to manage, maintain, and enhance our ServiceNow platform in support of enterprise service management goals. This role is ideal for a detail-oriented professional who understands platform administration, workflow configuration, user support, and continuous improvement within a fast-paced IT environment. The ServiceNow Administrator will play a key role in ensuring the platform remains stable, secure, scalable, and aligned with business needs across multiple departments.
In this position, you will be responsible for day-to-day platform administration, including user and group management, access controls, catalog maintenance, form and workflow updates, system configuration, and release support. You will work closely with IT teams, business stakeholders, process owners, and external partners to gather requirements, implement enhancements, troubleshoot issues, and promote best practices for platform usage and governance. A strong understanding of IT service management processes such as incident, problem, change, request, and asset management will be highly valuable.
The ideal candidate has hands-on experience administering ServiceNow in a production environment and is comfortable working with modules such as ITSM, CMDB, Service Catalog, Knowledge Management, and reporting dashboards. You should be capable of configuring the platform using out-of-the-box capabilities while recognizing when customizations should be minimized in favor of maintainability and long-term platform health. Experience supporting upgrades, testing new features, documenting configurations, and training end users will also contribute to success in this role.
This role requires strong analytical thinking, communication skills, and a service-oriented mindset. You will be expected to monitor system performance, resolve platform-related incidents, coordinate with developers when advanced scripting or integrations are needed, and ensure data quality across key records and workflows. You should be comfortable balancing operational support with strategic improvement initiatives and helping the organization get maximum value from its ServiceNow investment.
Success in this role means delivering a reliable and user-friendly platform experience, improving process efficiency, supporting governance standards, and enabling teams to work more effectively through automation and structured service delivery. If you are passionate about enterprise platforms, process optimization, and delivering excellent internal service experiences, this opportunity offers a strong path for growth and impact.
Responsibilities
Text copied to clipboard!- Administer and maintain the ServiceNow platform on a daily basis
- Manage users, roles, groups, and access permissions across the platform
- Configure forms, workflows, business rules, notifications, and service catalog items
- Support ITSM processes including incident, change, problem, and request management
- Monitor platform performance and troubleshoot system issues in a timely manner
- Coordinate testing, documentation, and deployment activities for upgrades and enhancements
- Maintain CMDB data quality and support governance standards
- Create reports, dashboards, and metrics for operational visibility
- Collaborate with stakeholders to gather requirements and recommend platform improvements
- Provide end-user support, training, and guidance on ServiceNow functionality
Requirements
Text copied to clipboard!- Experience administering the ServiceNow platform in a business environment
- Strong understanding of ITSM processes and service management best practices
- Knowledge of ServiceNow modules such as ITSM, CMDB, Service Catalog, and Knowledge Management
- Ability to configure platform features using standard administrative tools
- Experience with user access management, security roles, and data governance
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to document configurations, procedures, and support processes clearly
- Effective communication skills for working with technical and non-technical stakeholders
- Familiarity with platform upgrades, testing, and release coordination
- ServiceNow certification is preferred
Potential interview questions
Text copied to clipboard!- How many years of ServiceNow administration experience do you have?
- Which ServiceNow modules have you supported most extensively?
- Have you managed user roles, groups, and access controls in ServiceNow?
- What experience do you have with CMDB maintenance and data quality?
- Have you supported ServiceNow upgrades and release testing?
- How do you approach troubleshooting platform issues and user-reported incidents?
- What reporting and dashboard creation experience do you have in ServiceNow?
- Have you worked with stakeholders to gather requirements for platform enhancements?
- Do you hold any current ServiceNow certifications?
- Are you comfortable providing training and support to end users?
